Refund, Return & Repair Policy

At Business Technology Centre Online we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Business Technology Centre Online, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

If you have any questions please contact us on 07 4759 5000

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of Business Technology Centre Online, and applies where you make a purchase online.

Change of Mind

Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.  We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Goods Damaged in Transit

Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds

Refunds will be made via the method of payment you used to make your online purchase.  Refunds will normally be processed within seven (7) days.

Returns and Repairs

Goods returned for repair will be assessed and/or repaired within a reasonable time.  You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data.  In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment.  We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact 07 4759 5000 or email sales@businesstc.com.au

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